Hikvision Surveillance Server Time Incorrect: Troubleshooting Guide380

Hikvision surveillance systems are widely used for their reliability and advanced features. However, users may occasionally encounter issues with the system time being incorrect. This can lead to inaccurate event logs, video recordings, and other time-sensitive data. In this comprehensive guide, we will provide a step-by-step troubleshooting process to help you resolve the time issue on your Hikvision surveillance server.

Step 1: Check the Time Zone Settings

Incorrect time zone settings are a common cause of incorrect server time. Ensure that the time zone configured on the server matches your local time zone. To check and adjust the time zone settings:1. Log in to the Hikvision surveillance server web interface.
2. Navigate to "Configuration" → "System" → "General."
3. In the "Time Zone" section, select the appropriate time zone from the drop-down menu.
4. Click "OK" to save the changes.

Step 2: Verify the NTP Settings

Network Time Protocol (NTP) is a protocol that synchronizes the system time with a reliable time source. By default, Hikvision surveillance servers use an NTP server provided by Hikvision. You can manually configure an alternative NTP server if necessary.1. Log in to the Hikvision surveillance server web interface.
2. Navigate to "Configuration" → "Network" → "Advanced Settings" → "NTP."
3. In the "NTP Server" field, ensure that the correct NTP server address is entered.
4. In the "NTP Mode" section, select "Client" to use an external NTP server.
5. Click "OK" to save the changes.

Step 3: Check the Battery

The CMOS battery on the server motherboard helps maintain the time even when the server is powered off. A low or dead battery can lead to incorrect time settings after a power interruption.1. Open the server case and locate the CMOS battery.
2. If the battery appears swollen or rusted, replace it with a new CR2032 battery.
3. Close the server case and restart the server.

Step 4: Update the Firmware

Outdated firmware can sometimes cause time synchronization issues. Check if a firmware update is available for your Hikvision surveillance server.1. Log in to the Hikvision surveillance server web interface.
2. Navigate to "Maintenance" → "Firmware Upgrade."
3. Check if there is a newer firmware version available.
4. If an update is available, download and install the firmware according to the instructions provided.

Step 5: Contact Technical Support

If you have tried all the above steps and the time issue persists, you should contact Hikvision technical support for further assistance. Provide them with detailed information about the issue and the steps you have taken to troubleshoot it.

Conclusion

Incorrect time settings on a Hikvision surveillance server can be frustrating. By following the troubleshooting steps outlined in this guide, you should be able to resolve the issue and restore accurate timekeeping. If you continue to experience problems, do not hesitate to contact Hikvision technical support for assistance.

2024-11-04

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