Hikvision Surveillance Keyboard Troubleshooting Guide133

Hikvision surveillance keyboards provide a convenient way to control and configure your Hikvision surveillance system. However, if you are experiencing problems with your keyboard, there are a few troubleshooting steps you can take to resolve the issue.

Check the Physical Connections

First, check to make sure that the keyboard is properly connected to the DVR or NVR. The keyboard should be plugged into the USB port on the back of the device. If the keyboard is not properly connected, it will not be able to communicate with the DVR or NVR.

Update the Firmware

If the physical connections are correct, the next step is to update the firmware on the keyboard. Firmware updates can be downloaded from the Hikvision website. Once you have downloaded the firmware update, follow the instructions on the website to install it on the keyboard.

Reset the Keyboard

If updating the firmware does not resolve the issue, you can try resetting the keyboard. To reset the keyboard, press and hold the "Reset" button for 10 seconds. This will restore the keyboard to its factory default settings.

Contact Hikvision Support

If you have tried all of the troubleshooting steps above and the keyboard is still not working, you can contact Hikvision support. Hikvision support can be reached by phone, email, or live chat. When contacting Hikvision support, be sure to have the following information ready:
The model number of the keyboard
The firmware version of the keyboard
A description of the problem you are experiencing

Troubleshooting Specific Problems

In addition to the general troubleshooting steps above, there are a few specific problems that you may encounter with Hikvision surveillance keyboards. Here are some troubleshooting tips for these specific problems:

The keyboard is not responding

Check the physical connections to make sure that the keyboard is properly connected to the DVR or NVR.
Update the firmware on the keyboard.
Reset the keyboard.
Contact Hikvision support.

The keyboard is not working with a specific function

Check to make sure that the function is enabled in the DVR or NVR settings.
Update the firmware on the keyboard.
Reset the keyboard.
Contact Hikvision support.